Contact the AA on their freephone car insurance number 0800 316 2456 to discuss the cost of an emergency breakdown assistance policy, to use the route planner or to ask for traffic updates if there has been an accident on the road.
Car Insurance – 0800 316 2456
Call the AA on their freephone contact number 0800 316 2456 for customer service advice and quotes to cover your vehicle with one of their car insurance policies. However before you can take out a policy with AA you will have to detail certain key information about your car, your driving history and previous claims. Notably, young drivers can discuss a black box policy that will assess their premium on their driving style rather than age alone, thus equating a cheaper rate of cover. You can also use this number to discuss the amount of excess you will be required to pay when making a claim before asking how it will affect your no claims bonus. Customers should also get in touch with customer services to ask to cancel an existing policy agreement if they are no longer happy with the service provided by AA.
Alternatively you can ask an AA representative for technical support when using their route planner tool, either online on through your mobile app. Similarly, callers can ask for updates if they are unable to access the AA traffic news service and have noticed delays in their journey.
Emergency Breakdown Assistance – 0800 88 77 66
You should phone the AA Emergency Breakdown Assistance team on their freephone 24-hour number 0800 88 77 66 if you can’t get your vehicle going or if there has been a roadside accident. For instance, the AA can provide emergency roadside assistance for flat car batteries, or if your engine is overheating. However, if you have been in an accident the AA can send out a recovery team and a towing truck to take your car to safety.
AA Call Costs and Opening Times
The AA uses 0800 freephone contact numbers meaning that customers will be able to contact their helplines completely free of charge from both UK mobiles and landline phones. The car insurance customer service department is open for calls between 8am-8pm Monday to Friday, 9am-5pm Saturdays with lines closed on Sundays. However, the AA emergency breakdown assistance team is available on a 24-hour basis.
If you are unhappy with the service provided by the AA, the time it took them to assist in an emergency rescue, or with the cost of their car insurance policies then you can send your written complaints to the address of their UK Member Relations office listed below:
The Automobile Association,